Collecting user feedback is essential for building great products. In 2025, there are more tools than ever to help you gather, organize, and act on feedback. We've compared the top 5 solutions - here's how they stack up.
Top 5 User Feedback Tools
Click Lightbulb
Why we love it: Click Lightbulb makes it effortless to collect feedback and push it straight into your team's existing workflows. With AI categorization and knowledge base support, it's the most effective solution across teams with different roles (engineering, sales, security, etc). By sending the data to the tools your teams already use you can get up and running faster and avoid the vendor lock-in other solutions require.
UserVoice
A popular choice for enterprise teams who want users to vote on issues, UserVoice offers robust feedback collection and analytics, but starting from $899/month for the Growth package, it is pricey for smaller companies.
Canny
Has public feedback boards and pulls feedback from a variety of integrations, it also offers public roadmaps but it is an extra tool you have to manage that feedback in to get the most from it.
Productboard
Productboard combines feedback with product roadmapping, ideal for PMs who want everything in one place, but it becomes a second source of truth with data held there in addition to the tools your teams already use.
Hotjar
Hotjar offers feedback widgets alongside heatmaps and session recordings for a broader view that focuses more on tracing how users interact with a system.
How to Choose the Right Tool?
The best feedback tool depends on your team's needs. If you want seamless integration, AI categorization, and direct syncing with your issue tracker, Click Lightbulb is our top pick for 2025.
Want to see how Lightbulb can help your team? Try it today!